Your preliminary leak report
You have 11 points where customers can disappear.
01 Websitepatchy
Your site informs but doesn't capture — visitors leave without a way in.
Traffic you already paid for bounces instead of becoming a lead.
02 Lead capturepatchy
Enquiries land in personal inboxes and DMs with no owner.
Leads die where nobody is responsible for answering them.
03 Enquiry flowpatchy
WhatsApp, Instagram, calls and forms are five separate piles.
The customer books whoever replied first — usually not you.
04 Mobile experiencepatchy
The path that matters most is clumsy on the device most people use.
Owners lose the majority of buyers who never reach a desktop.
05 WhatsApp handlingpatchy
Your busiest channel lives in one staffer's personal phone.
Conversations — and the revenue in them — leave when they do.
06 Booking pathpatchy
Every booking needs a human to chase a deposit or a slot.
Friction between 'yes' and 'confirmed' is where deals fall out.
07 Follow-uppatchy
There's no structured follow-up — staff chase whoever they remember.
Most enquiries convert on the second touch that never gets sent.
08 CRM / trackingpatchy
Deal stages live in someone's head and a fragile spreadsheet.
What you can't see, you can't recover — or hold anyone to.
09 Automationpatchy
Repetitive work is done by hand, so it's done inconsistently.
Staff time goes to admin instead of the things that close.
10 Analytics / visibilitypatchy
You find out about a bad month at the end of it.
You can't scale spend you can't measure, or fix a leak you can't see.
11 Customer journeypatchy
The journey is stitched across tools that don't talk to each other.
Every hand-off between tools is a place a customer can disappear.
Book the 15-minute walkthrough → Preliminary — built from your own answers, no invented numbers. The real diagnosis happens on the call, and your branded PDF report ships with it.