Many will, especially for routine visits — it's faster for them and frees your desk. The phone stays open for those who prefer it; online booking simply takes the predictable load off, and both feed the same calendar.

Automatic confirmation and reminders. A booked appointment with no reminder relies on memory; a confirmed, reminded one shows up far more reliably. It's the single cheapest fix for a no-show problem.

Yes, and they work well together — the appointment system handles the booking a patient initiates, while a recall system brings back patients who are due but haven't booked. We often build the one that's leaking most first.